wibd Terms and Conditions
This page details all the terms, rights and responsibilities for using the wibd platform. Please read everything carefully before using the service.
These Terms and Conditions ("Agreement") form a legal agreement between the wibd platform and its users. By registering on wibd or using the platform, you are considered to have fully accepted these terms. If you do not agree with these terms, please refrain from using the platform.
General Provisions
Your access to and participation in the wibd platform is subject to the following general terms.
Platform Overview
wibd is an online gaming and betting platform for players in Bangladesh. The platform offers casino games, sports betting, live casino and other gaming services. wibd is committed to ensuring a safe, transparent and responsible gaming environment at all times.
Age Limit and Eligibility
To use the wibd platform, you must meet the following eligibility requirements:
- You must be at least 21 years of age. For ages 21+
- You must be a person of legal capacity.
- You must have your own valid bank account or mobile financial service account.
- You may not play on behalf of another person or with another person's funds.
- Online gaming must be legally permitted in your area of residence.
Right to Amend Terms
wibd reserves the right to change, amend or update these terms and conditions at any time. Notice will be provided on the platform before changes take effect. Continued use of the platform after changes will be considered acceptance of the revised terms.
Account Registration and Verification
Each user may have only one account, and providing accurate information at the time of registration is mandatory.
Account Creation Rules
Each user may create only one account. Creating multiple accounts is strictly prohibited and if discovered, all associated accounts will be terminated. All information provided at registration — name, date of birth, address, contact details — must be accurate and current.
Identity Verification (KYC)
wibd conducts identity verification to process financial transactions and ensure account security. The following documents may be required for this process:
- Scanned copy of National ID (NID) or passport
- Bank statement or mobile financial service statement
- Proof of current address (utility bill, etc.)
- Selfie or live photo
Account Security
You are solely responsible for the security of your account. Do not share your password or login details with anyone. If you notice unauthorized access to your account or any suspicious activity, notify our support team immediately. wibd will never ask for your password or full credit card number via email or chat under any circumstances.
Deposit and Withdrawal Policy
Depositing and withdrawing funds must follow wibd's specified methods and limits.
Deposit Rules
The following methods are accepted for depositing funds into wibd: bKash, Nagad, Rocket, Upay and bank transfer.
- Minimum deposit amount: ৳500 (per method)
- You must use only a payment account registered in your own name
- Deposits from third-party accounts are not accepted
- Gambling with funds from credit facilities is strictly prohibited
Withdrawal Rules
The following conditions apply when withdrawing winnings:
- Minimum withdrawal amount: ৳1,000
- Standard withdrawal processing time: 15 minutes to 2 hours
- Withdrawals will only be made to verified accounts
- It is recommended that the deposit method and withdrawal method be the same
- Withdrawal may be delayed if bonus wagering requirements have not been met
Suspicious Transactions
wibd reserves the right to conduct an investigation into unusual or suspicious transactions. If there is suspicion of money laundering, fraud or any other illegal activity, the account may be temporarily suspended and the relevant authorities may be notified.
Bonuses and Promotional Offers
The following terms must be strictly followed when claiming and using bonuses.
Welcome Bonus
wibd offers new members a 100% bonus on their first deposit, up to a maximum of ৳8,000. To receive this bonus:
- The account must be fully verified
- A minimum first deposit of ৳500 must be made
- After receiving the bonus, a total wager of 10 times (10x) the bonus amount must be placed before it becomes withdrawable
- The bonus must be used within a specified time limit
General Bonus Terms
The following general terms apply to all bonuses and promotional offers:
- Each bonus offer may be claimed only once per account
- Bonus funds cannot be withdrawn directly — wagering requirements must be met first
- Using a bonus for fraudulent purposes will result in account termination
- wibd reserves the right to modify or discontinue any bonus offer at any time
- A maximum bet limit may apply when wagering with bonus funds
VIP Program Terms
wibd operates three VIP tiers — Bronze, Silver and Gold. Each tier includes a weekly cashback benefit:
- Bronze: Up to 0.3% weekly cashback
- Silver: Up to 0.5% weekly cashback
- Gold: Up to 0.8% weekly cashback
There is an opportunity to advance to a higher tier based on your gaming activity and loyalty. Cashback is paid out each week in a defined billing cycle.
Gaming Policy and Prohibited Activities
To ensure fair gaming and protect other players, certain activities are strictly prohibited.
Fair Play Policy
wibd is committed to ensuring a fair and transparent gaming environment for all players. All games are operated through verifiable Random Number Generator (RNG) technology. No manipulation or interference with game outcomes is possible.
Prohibited Activities
The following activities are strictly prohibited on the wibd platform:
- Playing games using software, bots, scripts or automated methods
- Abusing bonuses through multiple accounts
- Colluding or conspiring with other players
- Using fraudulent payment or false identity
- Hacking or exploiting vulnerabilities in game software
- Any form of money laundering activity
Technical Issues and Disputes
If a technical error causes an abnormal game result, wibd reserves the right to cancel that round. For any dispute regarding bets or prizes, contact us via 24/7 live chat or at [email protected]. wibd's decision will be considered final and binding.
Privacy and Data Protection
Protecting your personal information is one of our highest priorities.
Data Collection and Use
Information provided during your registration and transactions is used solely for account management, identity verification, processing financial transactions and improving the service. Your information is not sold to third parties. For more details, see our Privacy Policy page.
Cookies and Tracking
The wibd website uses cookies to improve the gaming experience and ensure technical performance. By continuing to use the website, you consent to the cookies policy. The full cookies policy can be found in our Privacy Policy.
Responsible Gaming Policy
wibd believes that gaming is always meant for enjoyment — not addiction. We place the highest importance on responsible gaming.
Setting Self-Limits
wibd gives every player the ability to control their own gaming activity. You can set for yourself:
- Daily, weekly or monthly deposit limits
- Temporary breaks or self-exclusion
- Blocking access to specific game categories
- Request to permanently close account
To use these features, contact our support team via 24/7 live chat. Visit our Responsible Gaming page to learn more.
Minor Protection
wibd takes the protection of children and teenagers very seriously. Parents are requested to use parental control software on their devices and educate their children about online gaming. If you believe a minor may be able to access your account, please inform us immediately.
Limitation of Liability
The limits of wibd's liability regarding the platform are clearly outlined below.
Service Availability
wibd strives to ensure uninterrupted service at all times, however the service may be temporarily unavailable due to maintenance, technical issues, or other unforeseen reasons. wibd will not be liable for any losses arising from such unavailability.
Gaming Losses
Gaming inherently carries the risk of losing money. wibd bears no responsibility for financial losses resulting from gaming. Only play with money you can afford to lose.
Third-Party Content
The wibd platform may include games from third-party game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Microgaming, NetEnt, Ezugi, etc.). The quality and fairness of these games are the responsibility of the respective game provider. However, wibd only works with recognised and verified providers.
Account Suspension & Termination Policy
Under certain circumstances, wibd reserves the right to suspend or permanently terminate an account.
Reasons for Account Suspension
wibd may temporarily or permanently suspend an account in the following situations:
- Clear violation of these terms and conditions
- Registration using false information
- Fraudulent or illegal activity
- Suspicion of money laundering
- Operating multiple accounts
- Abusive behaviour toward other players or staff
Voluntary Account Closure
You may close your account at any time of your own choosing. To do so, send a request via 24/7 live chat or to [email protected]. It is recommended that you withdraw any remaining balance before closing your account. Any active bonuses will be cancelled.
Contact & Complaints Process
Our support team is always ready to help resolve any questions, complaints, or disputes.
How to Submit a Complaint
Follow the steps below to submit any complaint or dispute:
- First, contact us via 24/7 live chat — most issues are resolved immediately
- For written complaints, send a detailed description to [email protected]
- Attach any relevant screenshots or evidence with your complaint
- Include your account ID and the relevant date and time
Applicable Law
These terms and conditions, and any disputes related to them, will be governed by applicable law. Any legal disputes will be settled in the appropriate court. However, we always prioritise a friendly resolution through mutual discussion.
Have more questions?
Our support team is available 24 hours a day, 7 days a week. Contact us via live chat to get answers to any questions, or visit our FAQ page.