Frequently Asked Questions

All answers to your questions about wibd right here

From opening an account to payments, bonuses, games and security — this page has detailed answers to the most frequently asked questions from players in Bangladesh.

If a question comes to mind while using wibd, this FAQ page is your first stop. Everything is explained in plain language here — account registration, deposits and withdrawals via bKash and Nagad, welcome bonus terms, cricket betting and slot game rules, and responsible gaming. Browse the sections below to find your question.

Account and Registration

Common questions about opening a new account, verification and login at wibd.

To open an account at wibd, you need your name, an active mobile number and an email address. You will need to create a strong password during registration. You must be at least 21 years old — this is a mandatory requirement. Registering with accurate information makes the payment verification process easier later on.

No, only one account per person is allowed. If the same person creates multiple accounts, they may be closed and bonuses may be cancelled. If you have any issue with your current account, contact the support team directly.

Account verification is usually completed within a few hours. Submitting the required information correctly speeds up the process. You will be notified by email or mobile once verification is complete. 24/7 live chat support is available for any complications.

Use the "Forgot your password?" option on the login page and a reset link will be sent to your registered email or mobile number. The link is valid for a limited time. If you have trouble resetting, the support team will assist you.

Yes, wibd is fully mobile-friendly. You can access the site directly from any smartphone browser. It works equally well on both Android and iOS devices. You can enjoy the full gaming experience in a mobile browser without downloading a separate app.

Deposits and Withdrawals

Answers to all payment questions — bKash, Nagad, Rocket, Upay and bank transfer.

The minimum deposit amount across all payment methods at wibd is ৳500. This same limit applies whether you use bKash, Nagad, Rocket or Upay. The minimum amount is the same for bank transfers as well.

Funds deposited via bKash are usually added to your account instantly. In some cases there may be a slight delay due to the banking system. If it takes longer than 15 minutes, notify the support team with your transaction reference number.

Log in to your wibd account, go to the "Deposit" section and select Nagad. Enter the amount and make the payment to wibd's Nagad number. After payment, confirm with your transaction ID and the funds will be added to your account quickly. The minimum amount is ৳500.

Withdrawals from wibd are usually completed within 15 minutes to 2 hours. It may take slightly longer late at night or during high-traffic periods. Withdrawals via bKash and Nagad are generally the fastest.

The minimum withdrawal amount at wibd is ৳1,000. For the latest information on withdrawal fees, check the payment section of your account or ask the support team. Typically no additional fee is charged for smaller amounts.

Transfers can be made through major Bangladeshi banks at wibd, including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank and Sonali Bank. Processing time for bank transfers may be slightly longer than for mobile banking. Using bKash or Nagad is recommended for maximum convenience.

Games and How to Play

Details on cricket betting, slots, live casino and fair play.

During the BPL season, wibd offers various betting options including match winner, total runs, wickets and live in-play. You can place bets on any live or upcoming match as long as your account has funds. Review the odds carefully before placing each bet and stay within your budget.

wibd has hundreds of slot games from well-known providers including PG Soft, Pragmatic Play and JILI. Popular games such as Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems and many more are available. They are easy to play on mobile — no separate software installation is required.

RTP or Return to Player is the theoretical percentage at which each game returns bets over the long term. wibd only offers games from certified providers that are independently tested and ensure fair play. Every spin result is completely random using Random Number Generator (RNG) technology.

The wibd live casino section features live roulette, live blackjack, live baccarat, Andar Bahar and many more games. You can play games broadcast directly from world-class provider studios such as Evolution Gaming and Ezugi. Live games run smoothly on mobile as well.

Aviator is a crash-style game by Spribe where a plane's multiplier keeps increasing. You need to cash out before the plane crashes. The longer you wait to cash out, the higher the multiplier, but the risk also increases. Strategy and making decisions at the right moment are the key to this game.

Yes, live in-play betting is possible on T20, IPL and ICC tournament matches at wibd. Odds are updated continuously during the match, so making the right decision at the right time gives you a good chance of winning. Make sure you have a stable internet connection during live betting.

Bonuses and Promotions

All questions about the welcome bonus, cashback and VIP benefits.

New members get a 100% bonus on their first deposit up to ৳8,000. That means if you deposit ৳8,000, you get an extra ৳8,000 bonus — giving you a total of ৳16,000 to start with. To claim the bonus, select the applicable offer at the time of your first deposit.

The wagering requirement for the wibd welcome bonus is 10 times (10x). This means the bonus amount becomes withdrawable once you have wagered it 10 times. This is a relatively straightforward requirement within the industry. You can find the full bonus terms and conditions on the terms and conditions page.

wibd has three VIP levels — Bronze, Silver and Gold. You are automatically promoted to a higher level through regular play. The more you play, the faster your level rises and the better the benefits you receive.

wibd VIP program offers cashback every week. At the Bronze level, weekly cashback can be up to 0.3%, at the Silver level up to 0.5%, and at the Gold level up to 0.8%. Higher levels come with more exclusive offers and priority service.

Yes, wibd offers additional promotions from time to time for Eid, Pohela Boishakh, the IPL and BPL seasons and other special occasions. Check the bonus page regularly or ask the support team to see the latest promotions. Stay active on your account to take advantage of ongoing offers.

Security & Responsible Gaming

Data protection, age verification, self-exclusion & support services.

Yes, wibd uses SSL encryption technology to protect all users' information. Your payment details and personal data are encrypted and are not shared with third parties. Visit our privacy policy page to learn more.

wibd is only for those aged 21 or above. Full account features are not available without age verification. Keeping minors away from gaming is a strict part of our policy.

If you feel gaming is having a negative impact on your life or relationships, seek help right away. You will find self-help resources and organisation information on wibd's responsible gaming page. Our 24/7 live chat support team is also ready to guide you in the right direction.

Yes, wibd places the highest importance on responsible gaming. If you wish, you can temporarily close your account for a set period or enable self-exclusion. Use the support team or the responsible gaming page for assistance with this.

wibd's support team provides service in Bengali 24 hours a day, 7 days a week. Instant help is available via live chat after logging in to the site. To contact by email, write to [email protected] — phone or WhatsApp support is not currently available.

Yes, as part of responsible gaming you can set your own daily or weekly deposit limits. This is an effective way to prevent overspending. Contact the support team or visit the responsible gaming page to set or change your limits.

Still have questions? Contact support

If you didn't find the answer to your question in the FAQ above, our 24/7 Bengali support team is always ready to help. Chat directly via live chat or let us know by email.

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Or visit the responsible gaming page for more information.